Privacy Policy

Introduction

This Privacy Policy describes how SM Hing Company and its affiliates (collectively "SM Hing Company", "we", "our", "us") collect, use, share, protect or otherwise process your personal data through our website [website link] (hereinafter referred to as the "Platform"). Please note that you may browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions. You also agree to be governed by the laws of India including but not limited to data protection and privacy laws. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during our relationship. This includes, but is not limited to, information provided at registration such as name, date of birth, address, phone number, email ID, and identity/address proofs. With your consent, we may collect sensitive data like bank/payment details or biometric information for enabling specific features. You may choose not to provide certain information; however, doing so may limit your access to certain services or features. We may also collect and analyse behavioral and transaction-related information on an aggregated basis. For third-party data collection, their respective privacy policies will apply. We are not responsible for their practices, and we advise reading their policies before sharing any data.

Usage

Your personal data is used to provide and enhance the services you request. We may use your data to assist in order fulfillment, improve user experience, resolve issues, inform you about promotions or services, conduct research, prevent fraud, and for marketing purposes with opt-out options available.

Sharing

We may share your data internally with our affiliates and other corporate entities to deliver services and products. Personal data may also be disclosed to sellers, business partners, logistics providers, payment processors, and marketing partners as necessary. We may also share your data with government agencies or law enforcement if legally required or if necessary to protect rights and ensure safety.

Security Precautions

We adopt reasonable security measures to safeguard your data. While we strive to protect your information, the transmission of data over the internet is not completely secure. Users are responsible for protecting their login credentials.

Data Deletion and Retention

You may delete your account via your profile settings or by contacting us. We may retain data if required for legal, fraud prevention, or service-related reasons. Anonymised data may be retained for research or analytics.

Your Rights

You may access, correct, or update your personal data through the Platform.

Consent

By using our Platform or providing data, you consent to its collection and processing per this Privacy Policy. If you provide data of others, you must have authorization to do so. You may withdraw consent by contacting our Grievance Officer with a subject line “Withdrawal of consent for processing personal data”.

Changes to this Privacy Policy

Please check this policy periodically for updates. We may notify you of significant changes as required by law. ---

Terms & Conditions

This document is an electronic record under the Information Technology Act, 2000. It does not require digital or physical signatures. Published per Rule 3(1) of the IT (Intermediaries Guidelines) Rules, 2011, these Terms govern the use of [Enter domain name] (“Website”) and its mobile app (collectively, the “Platform”). The Platform is owned by SM Hing Company, a company incorporated under the Companies Act, 1956 with its registered office at [Enter Address] (hereinafter "Platform Owner", "we", "us", "our"). Your use of the Platform and associated services implies your agreement to these Terms, the Privacy Policy, and any relevant policies. By using the Platform, you form a binding contract with us.

Usage Conditions

- You agree to provide accurate and complete information. - We do not guarantee accuracy, timeliness, or completeness of Platform content. - You use the Platform at your own risk. - The Platform and its content are proprietary. You may not claim IP rights over them. - You may not use the Platform for unlawful purposes.

Third-Party Links

External links may be provided for convenience, but we are not responsible for their content or policies.

Transactions

Using our services constitutes a legally binding contract. You agree to indemnify SM Hing Company from liabilities arising from your misuse or legal violations.

Limitation of Liability

Our liability is limited to the amount you paid or Rs. 100, whichever is lower. We are not liable for indirect or consequential damages.

Force Majeure

We are not liable for failure to perform obligations due to unforeseen events.

Jurisdiction

These Terms are governed by Indian laws. Disputes shall be subject to exclusive jurisdiction of courts in [Enter City, State]. For communications related to these Terms, use the contact information on our website. ---

Shipping Policy

Processing Time

Orders are processed within 2-3 business days, excluding weekends and holidays. During high demand, there may be delays. We will notify you in case of significant delays.

Shipping Time

Domestic orders are delivered within 3-4 weeks from the order confirmation date. Delivery times may vary due to weather, customs, or other factors. ---

Return and Refund Policy

Return

We offer a 5-day return policy from the date of item delivery. After receiving the return, we inspect and approve it within 2 business days.

Refunds

If your return is approved, a refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or payment processor. If you haven’t received your refund within 15 business days after approval, contact us at [Enter email / phone number]. --- Let me know if you'd like this formatted as a downloadable HTML file or converted into a styled web page section.